Recently I gave a presentation to a few fellow product managers working in banking tech about what product management in public safety tech is like. Then, I asked ChatGPT to create a summary following the National Geographic or History Channel style of narration. Long story short, you can use ChatGPT to create posts based on your own slides. — Despite being in the public safety tech space (911 Dispatch) for 7 years now and seemingly knowing a thing or two about the space, it was a true challenge to try and consolidate essential info into a handful of slides. I was frustrated and kept promising myself to never again…

This book can help you understand key concepts dealing with strategy, its foundation, and key environmental factors at play that influence its shaping. — I read “Good Strategy, Bad Strategy” book three times. The first time, I just read it to get familiar with the content. The second time was to take notes and highlight parts that stroke me. …

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so. — In the past, I wrote an article on how to start engaging customers without going into reasons why that may be helpful. Engaging end users in the product development process has become a textbook truth, hailed as the surefire way to build solutions that solve real problems. But as we…

Podcasts and audiobooks are truly great inventions that allow me to parallel-task. Here is how I make time for them — Besides reading, podcasts are among the few learning mediums that work for me. Podcasts give this empowering feeling of being able to cram so much more in a unit of time. When listening to a podcast, I can split my attention between a few activities unlike when reading, watching, or…

What ails your product and what you can do about it — Regardless of how good you, your development team, or your designers are there are various maladies out there that may infect your product and bring its progress to a screeching halt. …

A visual summary of the book “Getting Real” by Jason Fried from 37 Signals that describes a pragmatic approach to product development — I can’t remember where I heard about this book. Perhaps, it was on one of the episodes of Lenny’s podcast where the speaker included “Getting Real” as one of their top 3 recommended books. I got curious, googled, found it, and read it cover to cover. …

“Focus on the outcome, not the output” has been a mantra that many product teams recant in their daily work. What are the prerequisites for adopting this approach though? — For some time I could not quite put my finger on what was bothering me when seeing different posts saying “don’t just ship fast and often!”, “don’t measure yourself on how many features you delivered” or “always focus on outcomes first”. …

Having read or listened to Steve Blank, Rich Mironov, David Bland, Jeff Patton, Teresa Torres, and other prominent product experts who promote product discovery and assumption testing, you are now anxious to start engaging customers in your product development work. The question however remains, how do you really get started? — TL;DR In this post, I am not really focusing on the various kinds of engagement you can have with customers (problem or solution interviews, concept/usability testing, or split testing). My main goal is to outline how to get started talking to customers.

Practical info on how to make a remote usability study fun while making sure it yields results especially if you don’t do it daily — This is a continuation of a previous post with tips on running an effective usability study. This time, I want to focus on the items below. Being cold-hearted about your own product Probably one of the most difficult things to do when running usability studies on a product you are building, as a product, designer, or…